Testimonials
Client Reviews

Buying or selling a home is, for most of us, the largest transactions of our lives.

Having a real estate professional you can trust is just as important as having a lawyer, a doctor, or a financial advisor.  A Realtor commits to staying on top of the market and the latest in regulations and compliance to ensure you're getting the best education, advice and protection.

Here's what people have to say about the level of service I provide and the expertise I bring to every transaction:

Highly Likely to Recommend - 5 Stars

Penny is the best! We were first time home buyers and she was so patient and knowledgable! She was very honest with us in giving her feedback and helped us know what things to focus on. She was always super responsive to us even though we asked a ton of questions! We moved out of state and she  even got us hooked up with a realtor in our new local area! We highly recommend Penny, she is honest, caring, and exactly what we’d look for in a realtor!

Casey & Brynn

Highly Likely to Recommend - 5 Stars

Penny just got my house sold! I’m very impressed with her positive energy and her unwavering dedication to get the job done. Feedback from potential buyers included: it’s too small, it’s too big, it’s too far out, it’s high bank, no dining room, only 2 bedrooms, etc. How discouraging this all  became. Through it all Penny kept my spirits up and assured me the right buyer would come along. She is the best real estate agent I have ever had and I’ve sold a lot of houses in my time. She is accessible at all hours and always responded to problems with a “can do “ attitude. This sale had a number of last minute problems, just like a cliff hanger will it close or will it not!! But Penny got it done! 5 Stars for Penny!!

Patty M.

Highly Likely to Recommend - 5 Stars

I have worked with several agents in the last several years and Penny is by far the best agent I have ever worked with in Real Estate. I needed to sell my house while living out of state and during the COVID-19 pandemic. Penny was amazing to work with--she is honest, easy to communicate with,  always available when I had questions and went out of her way to find contractors to fix small issues before we put on the market. She is very knowledgeable with the Lacey, Tumwater and Olympia area and provided estimates that matched the market. Having to sell a house while living on the other side of the country is not easy, but Penny made it one of the easiest things I have done. If I had another house to sell--Penny would be my #1 choice for realtor.

Trey M.

Highly Likely to Recommend - 5 Stars

Penny is the best! It was my first time buying a home and our first time with a new construction. She was patient with answering my million questions. She helped explain the nuances of the new construction paperwork versus typical resales and advocated for us throughout the entire process. Her  advice and help was invaluable to quell my anxiety and aid us through a somewhat drawn out and complicated process. I could not recommend her enough. She knows her stuff and will be an asset to anyone going through the home buying process! We intend to use her if we ever decide to sell!

Rowena & Jose G.

Highly Likely to Recommend - 5 Stars

Penny is amazing! This was our first time buying a home and we were pretty nervous. We felt like we didn’t know enough, were worried about missing important details, and just felt overwhelmed. From our first meeting with Penny, she put us completely at ease about the whole process and took the time  to explain every step in detail. She always made us feel like there were no dumb questions, and reminded us how important it is that we feel totally comfortable with the home no matter how long it takes. She is hard working, always responsive, fun, caring, and extremely helpful. We’re so grateful to have found Penny and very happy with our new home! Would highly recommend Penny to anyone. 

Sarah & Che

Highly Likely to Recommend - 5 Stars

Hiring Penny Kocan as our realtor was absolutely the best choice we could have made both as a seller and a buyer. Penny was knowledgeable, available, patient, and professional. From our first meeting where she gathered information on our home, to her presentation of comps and our homes value, we  felt that she had our best interest in mind during the entire process. Penny walked us through the selling and buying process with such ease and grace that she truly made us feel like we were her priority. She answered all our questions, was super quick with responses and flexible with her schedule for showings. She was informative and helped us work through our anxiety and decision making process. She took the time to get to know us and our house needs and reminded us not to settle. We are beyond pleased with how quickly our home sold and how she represented us during the process. Penny made selling and buying a decision we are beyond pleased with. I would recommend Penny and definitely would use her again!

Anthony & Kim S.

Highly Likely to Recommend - 5 Stars

Penny is a great Realtor! Words can’t express how grateful we are as she helped us buy our very first home. Penny is very professional, attentive to detail and very easy to work with. She responded quickly to our emails, texts and phone calls. We’d recommend her to anyone looking for a home.

Arissa & Francisco

Highly Likely to Recommend - 5 Stars

We were first-time home owners and a military family planning to move. This was our first time selling a home, and we were filled with apprehension and "what-ifs". Penny's professionalism, confidence, and down-to-earth approach established trust and rapport quickly, making the process seem  ridiculously easy and seamless. Her in-depth analysis of the market vs. our home value was spot-on, detailed, and statistically-based, and her suggested listing price was almost identical to the selling price. From her first home visit to the official closing of our home, we always felt we selected the most qualified, genuine, invested, and attentive real estate agent possible. She showcased her attentiveness and level of investment through her response time - we could text at any time of the day or night, and within minutes, she responded with details beyond what we requested. She has developed an extensive network of specialists that came in quite handy during the selling process. Our buyers requested HVAC and a myriad of other minor fixes - she offered assistance and, when we accepted, provided multiple reputable options from which we could research and choose from. She's even offered to help us down the road when we buy our "forever home" following military retirement. She goes above and beyond at every step of the way, eliminating the anxiety of the unknown. She was truly a blessing throughout this process, and I would unequivocally recommend her to anyone looking to buy or sell a home, regardless of geographical location - she's that good.

Nick & Marianne B.

Highly Likely to Recommend - 5 Stars

I contacted Penny about 6 months before we listed our house for sale. She quickly came out to our property and gave us ideas on which projects to focus on and how to get our house ready to list and show. We listed in October 2017, received multiple offers and closed in January 2018 for $5,000 over asking price. Throughout the process Penny was always available to answer questions and explain each step. She has a great sense of humor that was very much appreciated. She was a pleasure to work with.

Brenna H.

Highly Likely to Recommend - 5 Stars

We started working with Penny several months before relocating to Olympia WA. We emailed Penny a description of the type of house we were looking for along with a list of our deal breakers and must haves. Penny would check new listings each week and refer us to the houses that closest met what we  were looking for. We were always impressed with how careful Penny was to only send us listings that met our criteria and not just random ones. In June we sold our previous home in one day and moved into a hotel in Olympia. We contacted Penny to let her know that we were now living in the area and were ready to find a house to buy. With Penny’s help and expertise we were able to find and close on a great house within seven weeks. Penny at all times was a real pleasure to work with. Besides being very professional and knowledgeable about the area, Penny is a super friendly, personable, positive, patient, and high energy individual. We loved working with Penny and enjoyed looking at houses with her. After finding our new home she referred us to a local home inspector and then stayed with us at the house for the entire inspection. Penny was also able to find other contractors that we needed once the house had been purchased making the entire buying experience flow quickly and smoothly. Penny is without a doubt one of the finest realtors in Olympia. She cares for all of her clients and makes them feel as important as family. We feel so blessed to have found Penny – We couldn’t have asked for a better realtor.

Jack & Carol

Highly Likely to Recommend - 5 Stars

My family and I moved crossed the world well it felt that way. We starting talking to Penny about a month before the big move. She immediately sent us listings of homes that meet our needs. She was able to view the houses for us, sending videos of each home we liked. Which was a huge help because  pictures don't always do justice. She would always answer texts/calls in a timely fashion. She truly cares and wants the best for her clients. Our transaction was not easy and she was pleasant, and had patience with us the ENTIRE time.

Ryann G.

Highly Likely to Recommend - 5 Stars

Thoughtful, attentive, very responsive. Excellent to work with. We were new to the area, renting for about a year, and Penny made the experience of buying a house relatively easy. We highly recommend Penny and hope to have the pleasure of working with her in the future. We felt we had an excellent  person on our corner.

Manuel & Jessica B.

Highly Likely to Recommend - 5 Stars

Penny was amazing! She was extremely helpful and knowledgeable. I would get immediate response from her. She was available to view homes when I wanted to go view homes. She made my home-buying experience in Lacey, WA a great one in this high-demand area. Penny is very friendly and trustworthy! I would recommend her to anyone looking to buy a or sell a home as she will make the process of buying a home a lot easier.

Cinthia & Efrain G.

Highly Likely to Recommend - 5 Stars

Thank you Penny! I believe due to your total commitment and patience I finally have a house to call home. To buy a house is a major purchase which you made an easy process. If anyone is looking to sell or buy a house they should look no further because - You’re outstanding! That’s all I can say.

Madeline D.

Highly Likely to Recommend - 5 Stars

Penny provided fantastic service in assisting us with the sale of our house. We began working with her before we were ready to list the house and she was able to provide invaluable insight and advice as we prepared our house for sale. Following the listing of the house, we were under contract four  days after it was listed. Penny guided us through every step of the transaction and was always quick to answer our questions. We would gladly recommend Penny's services!

Eric & Deborah N.

Highly Likely to Recommend - 5 Stars

Simply put: Penny is the best Real Estate Professional I have had the privilege to work with. This is our (my wife and mine) fifth home buying experience and the first four really had me sour on the whole real estate profession. They cared little about you and more about the transaction, until  we met Penny. Being new to the area and the housing market, the learning curve was immense. Penny took the time to educate us about the area and the market. She displayed patience throughout that whole process. She understood that we weren't just looking for a house, but a place that we could call home. At one point, I was beginning to feel guilty about how many homes we had asked Penny to show us and still were at ground zero. She was willing to talk through different properties to ensure it would meet our needs and wants (unbeknownst to her she probably talked me out of more then she talked me into). When we finally found "the place", Penny held our hands (not literally) through the transaction to ensure nothing fell through the cracks. Penny single handily has restored my faith in having the right Real Estate Professional on your side. Thanks Penny! 

Brian & Tracey

Highly Likely to Recommend - 5 Stars

She helped us to buy a house in Olympia last summer. We had pretty crazy schedule and didn't leave much room for her to schedule viewings, but she somehow managed. I'm also very impressed with the way she truly tried to represent us and work on our behalf, rather than trying to complete the sale  quickly. She has very positive and enthusiastic attitude, balanced with cool and calm demeanor. We had a few different agents in the past and I would say she was the best we've had by a mile. Highly recommend her.

Daniel & Hansol

Highly Likely to Recommend - 5 Stars

Penny Kocan is an amazing person and a wonderful realtor. She is intelligent, witty, and a delight to work with. Penny is a competent, patient and determined realtor who knows her business well. There were several times during the selling process of our home when we were frustrated and stressed. Penny handled the situations calmly, professionally, and extremely competently. We are very happy with the sale and enjoyed working with Penny immensely.

Roe & Tom W.

Highly Likely to Recommend - 5 Stars

I would highly recommend Penny Kocan. She gave great advice and guidance during the whole process . Penny was very responsive and a great communicator making every step of the process seem smooth. With her knowledgeable and down to earth personality, I'm sure your experience will meet or exceed your expectations.

Alex B.

Highly Likely to Recommend - 5 Stars

"We are totally impressed with Penny’s expertise in real estate. She clearly loves what she does and works hard with undying energy for her clients. Penny has a contagious smile and is totally generous with her time. Our situation was complex but Penny was not concerned and gave us the confidence we needed to set the wheels in motion."

Sandra and Evan D.

Highly Likely to Recommend - 5 Stars

"Penny explained each part of the process to us in detail.  We were always kept well-informed as we worked through the sale of the property.  We were very pleased with Penny and her knowledge of the real estate business."

Forrest & Karen A.

Highly Likely to Recommend - 5 Stars

We appreciated "the willingness to work with our unique situation of purchasing our first home together from North Carolina!  Being so open-minded regarding house showings was so helpful and we both appreciated the honesty you displayed in regards to your gut feeling in the various neighborhoods we were looking at!  Honestly, everything was excellent and we were more than pleased with the home buying process with you!"

Jack & Chelsea W.

Highly Likely to Recommend - 5 Stars

"She really went out of her way to show us as many places as possible to make sure we got what we wanted and were satisfied!  Couldn't have been better!"

Jim & Jan B.

Highly Likely to Recommend - 5 Stars

"I would not have changed anything."

Wesley & Jeanice A.